Kensington & Chelsea Gymnastics Academy wins Excellence in Customer Service 2026
On 22 October 2026, KCGA received the Excellence in Customer Service award at the Kensington, Chelsea & Westminster Business Awards—an external recognition of the care, communication and consistency behind the Academy’s work with families.
A young Academy recognised across the local business community
Four years after KCGA was founded, members of the Academy team gathered at Royal Lancaster London for an evening that would become part of its permanent history.
KCGA had entered the ceremony as one of ten finalists for Excellence in Customer Service. When the category result was announced, the Academy was named the 2026 winner.
The recognition belongs to a wider, continuing story: coaches preparing carefully for every session, families receiving clear and thoughtful communication, welfare remaining visible, and each gymnast being treated as an individual within a growing community.
The moment KCGA was named the winner
The short ceremony recording preserves the announcement as it happened. The video connects to YouTube only after a visitor chooses to play it.
Watch directly on YouTube (opens in a new tab)
A shared Academy achievement
Four KCGA representatives attended the ceremony together, carrying the work of a wider coaching and welfare team—and the trust of the families who form the Academy community.
- 1Dr Stefan Kolimechkov — Founder of KCGA
- 2Mary-Anne — KCGA Welfare Officer
- 3Coach Venia — KCGA Gymnastics Coach
- 4Coach Silvia — KCGA Gymnastics Coach
Customer service in a gymnastics academy is built through trust
For KCGA, service is not separate from coaching. It is the experience surrounding every session: how families are welcomed, informed and supported, and how professional standards remain consistent as the Academy develops.
Clear communication
Useful information, thoughtful responses and practical guidance that help families understand their Academy journey.
Professional care
Prepared coaching, visible welfare responsibility and an environment in which gymnasts can learn with confidence.
Personal attention
Recognising that every child or adult arrives with an individual starting point, goal and experience of movement.
Consistency
Protecting the quality of the experience across coaching, administration, events and the resources shared with families.
Founded in 2022 · finalist in 2025 · winner in 2026
The award did not arrive in isolation. It followed the steady development of a founder-led Academy and its first recognition within the local business community.
KCGA founded
Kensington & Chelsea Gymnastics Academy begins its work with a clear focus on thoughtful coaching and a strong family experience.
New Business of the Year finalist
KCGA is selected as one of ten finalists at the Kensington, Chelsea & Westminster Business Awards.
Excellence in Customer Service winner
KCGA is again selected among ten finalists and receives the category award at Royal Lancaster London.
A proud moment—and a responsibility to keep improving
When I founded KCGA in 2022, I wanted to build a gymnastics academy that families could trust—through thoughtful coaching, clear communication, personal attention and consistent care. Seeing the Academy recognised for Excellence in Customer Service is a proud moment, because it reflects the collective commitment of our coaching and welfare teams and the trust families place in us. I am sincerely grateful to everyone who has contributed to KCGA’s journey. This recognition also brings responsibility: to protect the standards we have built and to keep improving as the Academy grows.
The award presented to KCGA
The trophy records the Academy’s first win at the Kensington, Chelsea & Westminster Business Awards and preserves the exact category in which it was recognised.
Winner · Excellence in Customer Service
Kensington & Chelsea Gymnastics Academy
This external recognition of KCGA as an Academy is distinct from its annual Gymnast of the Year and Coach of the Year honours, competition results and representative appointments.
A photographic record of the evening
Selected images preserve the atmosphere of the ceremony, the category presentation and the wider community of 2026 award recipients. Select an image to enlarge it on this page.
Photography: KCWCC
One award within a wider culture of recognition
This page preserves the full story of the 2026 award. KCGA Honours & Recognition connects it with the Academy’s annual distinctions, competition achievements and representative appointments.